Refund Policy

Last updated: 20 July 2026 · Applies to Placeful Trips subscriptions.

This Refund Policy explains how refunds, trials, and cancellations work for Placeful Trips Pro subscriptions. It forms part of, and should be read together with, our Terms of Service.

1. 14-day money-back guarantee (web purchases)

If you purchased a Pro subscription directly through our website and you're not satisfied, contact us at contact@placefultrips.com within 14 days of the charge and we'll refund it in full, no questions asked. This applies to your first charge on a new subscription and to each renewal charge within its own 14-day window.

2. Free trial

Both Pro plans include a 7-day free trial. You are not charged during the trial, so there is nothing to refund if you cancel before it ends. If you forget to cancel and are charged when the trial converts, the 14-day guarantee above still applies — just email us.

3. How to request a refund

Email contact@placefultrips.com from the address on your account, or use the account-management link in your purchase confirmation email. Please include the email you used to subscribe and, if you have it, the order or receipt number. That's all we need — you don't have to explain why.

4. How refunds are issued

Approved refunds are returned to your original payment method. They're usually processed within 1–2 business days on our side and typically appear on your statement within 5–10 business days, depending on your bank or card issuer. Refunds are made in the original currency of the charge; we're not responsible for any currency-conversion differences applied by your bank.

5. Cancellation vs. refund

Cancelling a subscription stops future renewals but is not the same as a refund. When you cancel, your Pro access continues until the end of the period you've already paid for, and your account then reverts to the Free tier. Your trips, bucket lists, and saved places are never deleted when you downgrade. To also get money back for a recent charge, request a refund as described above.

6. Purchases through the App Store or Google Play

If you subscribed inside the iOS or Android app, Apple or Google is the seller of record, and refunds are handled under their policies — we're unable to issue those refunds directly. You can request one here:

• Apple App Store: visit reportaproblem.apple.com and sign in with your Apple ID.
• Google Play: request a refund from your Google Play subscriptions or via Google Play support.

To cancel a store subscription, manage it in your Apple App Store or Google Play account settings, at least 24 hours before the renewal date.

7. Statutory rights

Nothing in this policy limits any refund or cancellation rights you have under mandatory consumer-protection law in your country. Where those rights give you more than this policy does, the law prevails.

8. Contact

Questions about a refund or this policy: contact@placefultrips.com. We answer every message.